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Legal
Draft policy pending legal review. The commitments here are the ones the billing implementation already enforces.
Last updated: August 18, 2026
The price and number of credits are shown before every one-time purchase. Credit packs do not auto-renew.
Credit packages are consumable digital goods and are generally non-refundable once credits have been spent. Unspent credits from a purchase made within the last 14 days can be refunded on request. Credits do not expire while the account is active.
If a paid generation fails, the credits are returned automatically. If a generation completed but is unusable, contact support with the item and we will review it. This is handled as a credit return rather than a card refund.
Contact support before raising a chargeback. Duplicate or unrecognised charges are refunded in full once identified, normally within 5 business days of the request.
Email the billing address listed on the Contact page with the account email and the approximate date and amount. We acknowledge within 2 business days and resolve within 10.